In accordance with the Law of Ukraine "On the Protection of Consumer Rights", the return of goods is possible within 14 days from the moment of purchase and on the condition that the Check and damaged goods are preserved.
In accordance with Article 9 of the Law of Ukraine "On the Protection of Consumer Rights", the Cabinet of Ministers of Ukraine approved a list of goods of appropriate quality that are not subject to exchange or return.
📌 List of products that cannot be exchanged and returned
- down products;
- soft children's toys;
- rubber inflatable children's toys;
- gloves;
- tulle and lace fabrics;
- underwear;
- Linens;
- hosiery;
- printed publications;
- disks for laser reading and writing systems;
- goods for newborns (diapers, nipples, feeding bottles, etc.);
- personal hygiene products (for example, epilators, electric shavers, hair clippers);
food products (baby food, etc.).
☝️ In accordance with the Law of Ukraine, we cannot return excise goods: alcohol, tobacco products - if these goods are of proper quality.
☝️ Goods of the "super fresh" group: cooking, fresh meat, fish, fruits and vegetables, non-vacuum sausages or delicatessen products - are checked in the presence of the courier. A return is possible if the goods have been checked and returned to the courier due to poor quality when receiving the order.
If you find a discrepancy or lack of a product that is included in the list of non-returnable products after delivery, please contact us in the chat 📲, write an email to 📩 help@zakaz.ua - in the "Contacts" section or call ☎️ 0800 20 20 20.