We understand how frustrating it is when the app displays an error or simply doesn't work. Don't worry—this is usually very easy to fix:
Step 1: The Quick Fix
First, we advise you to restart your device or update the app to the latest version. This is the fastest way to resolve minor glitches.
Step 2: Contact Our Tech Support
If restarting or updating doesn't solve the issue, our dedicated tech support team is ready to assist you immediately. Contact us so we can fix the problem quickly and permanently:
Choose the method that suits you best:
- Message us in the chat 📲
- Fill out the dedicated form on our website.
To speed up the resolution process, please provide us with details about your device and the situation:
- Specify that the issue is related to the app's technical performance.
- For mobile phones: brand, model, and version of the Zakaz.UA mobile app.
- For PC/Desktop: version of the operating system (OS) and version of the web browser.
- Please include a screenshot (photo of the screen) showing the error.
We are committed to your perfect shopping experience and are always happy to help!