Dear Customers, your safety and the safety of our team are our absolute priority.
During an air raid alert, following mandatory security protocols, we must temporarily halt the assembly and delivery of orders. Our shoppers and couriers move to safe zones and cannot remain on the premises of the stores until the official "all clear" is announced.
What Happens to Your Order?
Temporary Delay: We unfortunately cannot guarantee delivery within the originally planned time slot during an alert.
Immediate Action: As soon as the danger passes, our teams will immediately return to work to finish picking and dispatching your order as quickly as possible.
Personal Communication: Please do not worry! We will always keep you informed. You will receive an SMS notification with an updated delivery time, or our operator will call you to agree on a new, convenient delivery slot.
Thank you for your understanding and for prioritizing our collective safety!