We value your time and aim to make your purchasing experience as smooth as possible! If your Visa/Mastercard payment fails, don't worry. In 99% of cases, the issue can be resolved in minutes by checking the common causes below:
Online Purchase Limit? Lift the Restriction!
- Solution: Simply log into your mobile/online banking app (look for the "Online Payment" or "Limits" section) and quickly increase the amount to the required sum. Alternatively, call your bank's hotline. It's a fast fix!
Card Temporarily Blocked? Instant Unblock!
- If your card is temporarily blocked, please contact your bank immediately. They can swiftly restore access to your funds.
Foreign Bank Card?
- If the payment fails, please contact the customer support of the bank that issued your card directly. They are best equipped to assist you.
Link or Specific Order Issues?
- For orders from METRO, Biotus, MasterZoo: please contact LiqPay support:
https://www.liqpay.ua/en/information/contact_us - If the payment failed via the EasyPay system: contact their support team: https://easypay.ua/en/contacts
- If the payment link is not loading, please contact us in the Zakaz.ua chat – we will immediately send a new link or provide alternative assistance.
⚡ Important! What if funds have been debited?
If funds have been debited from your card but the order status has not changed to "Paid," do not worry! This is a technical process. The entire sum for the order is guaranteed to be returned to the same card you used for the payment.
If you have checked all the above, and the payment still does not go through, or if another reason not listed here has occurred, please contact us in the chat 📲. We are always happy to help and find an individual solution!