Information Accuracy and Your Freshness: Our Guarantees
1. Product Photos and Descriptions: Maximum Transparency
We strive to ensure every image and description on the website is as accurate as possible. Please keep in mind:
- Visual Accuracy: Color shades may vary slightly due to your device's individual display settings.
- Inclusions: Photos may contain accessories that are not included with the product. Please rely on the current list of items in the product description.
- Manufacturer Updates: Manufacturers may update the design or packaging without prior notice. For the most precise data, we always recommend consulting the manufacturer's description.
Your Request: If you have questions about a product, leave a comment for the shopper in your order — we will be happy to assist.
2. Your Right to Return: Ease and Flexibility
We aim for you to be 100% satisfied with your purchase. If a product doesn't meet your needs, we offer clear and simple return conditions.
- For "Super-Fresh" Products: Items (fresh meat, fish, prepared foods) can be returned until 1:00 PM the next day after purchase. We prioritize your freshness!
- For Appliances and Non-Food Items: Returns are possible within 14 calendar days, provided you have the fiscal receipt and the item is in proper condition.
Important Note: We Review Every Situation Individually
Even if an item belongs to a non-returnable category, every customer is special to us. Wish to return such an item? Please reach out to us via chat 📲. We are ready to review your case and find the best possible solution.
Found a Defect or Discrepancy?
If you received a non-returnable item but discovered an obvious defect or a major discrepancy, please contact us immediately via chat 📲. We will make it right and are always happy to assist you!