Availability Guarantee & Personal Service: We Take Care of Your Order!
We dedicate maximum effort to ensure the assortment on our website and in the app 100% matches the actual stock availability in our partner stores.
Item is Out of Stock? We'll Find a Solution:
If, despite our dedication, a chosen item is unavailable, your personal shopper will immediately offer you the best available substitutions and provide detailed information about alternatives. We confirm every substitution to ensure you receive the perfect order.
Looking for Something Specific?
If you can't find a desired product in our online catalogue, simply leave a note for the shopper in your order comments. We will check for its availability in the store, and if the item is in stock, we will gladly add it to your order!
Important Exception: Please note that bulky goods (e.g., TVs, mattresses) are only available for order if they are explicitly listed as available on the website or in the app.